Who Pays When the AI Agent Gets It Wrong?

The travel industry has spent the last eighteen months building systems that can book flights, reserve hotels, and manage itineraries without a human in the loop. The infrastructure for autonomous

Why No African Airline Has Challenged the GDS Model

When Lufthansa introduced a distribution cost surcharge on GDS-booked tickets in September 2015, the reaction from travel agencies and global distribution systems was swift and hostile. But the decision was

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