
Everyone Said AI Would Kill the Travel Agent. The Smart Ones Are Using It to Win.
The obituary has been written many times. First it was the internet. Then it was the OTA. Then it was COVID, which was supposed to finish the job. The travel

The obituary has been written many times. First it was the internet. Then it was the OTA. Then it was COVID, which was supposed to finish the job. The travel

When Lufthansa introduced a distribution cost surcharge on GDS-booked tickets in September 2015, the reaction from travel agencies and global distribution systems was swift and hostile. But the decision was

As airlines push toward full NDC, the industry’s most powerful distribution incumbents are doing something unexpected: agreeing with them. The question is whether their replacements will be ready in time.

The standard is thirteen years old. The business case is proven. The technology is available. The bottleneck is none of these things. Slow NDC adoption in Africa is routinely explained

There is a particular kind of frustration that comes from being told the future is here when everything about your working reality says it is not. That is where the

For years, New Distribution Capability has been marketed as the airline industry’s retail awakening, a structural break from legacy distribution and a decisive step toward offer-based selling. In global markets,

For years, Africa has appeared in global travel strategies as a long-term growth story, a region of future demand rather than immediate strategic importance. That assumption is becoming outdated. Africa

Global air travel demand has remained resilient, with passenger volumes staying high across many markets. While this is a positive signal for airlines and the wider travel ecosystem, it is

For much of the global travel industry, bedbanks operate quietly in the background, rarely visible to the traveler and often misunderstood even by professionals. In Africa, however, bedbanks play an

The hum of progress in Africa is growing louder, and this time, it’s emanating not from the ground, but from the skies. In a move that could fundamentally reshape global
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